Paragliding with the instructor

Cancellation Policy

• We provide a refund for the service, with a 10% deduction from the payment amount, if the customer cancels at least 24 hours before the event begins, or if they can provide an official hospital document.
• In the event of adverse weather conditions, the decision to cancel the tour is made based on official information from the tour provider if the conditions pose a safety risk. For security reasons, no trip will be allowed to proceed if an official ban on its execution is in place.
• Please note that subjective assessments of weather conditions by trip participants cannot be the basis for determining whether the trip should proceed or be canceled.
• In cases of tour cancellations due to weather conditions, refunds will not be issued. However, it may be possible to reschedule the tour for another date.
• Refunds are processed using the exchange rate determined by the Bank of Indonesia on the day of payment.
• We provide a full refund if the service provider is unable to deliver the service.
• We assess refund requests within 5 calendar days from the date of the customer's application.
• Refunds are processed within 14 banking days from the date of the customer's request.