FAQ

Payments are processed through a major Indonesian payment aggregator. Funds are transferred instantly. Payment is completely secure.

Some services on our website can be paid for on the day of the trip, but most services require a partial or full prepayment. If you would like to pay for an excursion on the day of your trip, please check the availability of booking with the manager via the online chat (located in the lower right corner of the website or in your personal account).

Payments are made in your personal account in the “Payment” section. A link to your personal account will be sent to you in an email after you complete your booking on the website.

You can make an online payment using VISA and MasterCard cards or PayPal.

You can make an online payment for the prepayment amount or pay the full cost of the service you have selected.

The remaining amount is to be paid in Indonesian rupiah on the day of the trip upon arrival at the event. The balance of the payment will be reflected in your personal account in the “Payment” section.

If you have any questions, please contact our booking managers through the online chat (located in the lower right corner of the website or in your personal account).

MyBaliTrips.com is a Bali tour operator founded in 2013, offering tours, excursions and activities across Bali and the Indonesian islands. Our catalog includes around 170 programs: volcanoes, waterfalls and temples, snorkeling and diving, yacht trips, transfers and ferry tickets to Nusa Penida, the Gili Islands, Lombok and Komodo. We work with 40+ verified local operators and guides, with tours available in English, Russian and French. More than 60,000 travelers have explored Indonesia with us, and MyBaliTrips is a Tripadvisor Travelers' Choice 2025 winner. Easy online booking, payment by card or PayPal, and 24/7 chat support.

On our website, you can easily find and book any service you need.

Just two steps, and you'll have the most vivid experiences from your trip to Bali:

1. Fill in your personal details on the website;

2. Click the “Book now” button.

If necessary, our booking manager will contact you using the contact information you provided.

Additionally, any changes to your order (address, phone number, etc.) can be made with the help of the booking manager by simply writing in the online chat.

Once your order is paid for, you will receive a confirmation message regarding your booking at your email address and the phone number you provided, along with a link to your personal account. In your personal account, you will see all the details of your booking, including what is included in the ticket price.

You can cancel your booking through the manager by writing in the online chat.

After the tour is over, you will receive an email with a link to leave a review. You can also leave a review by logging into your personal account.