Great program, there was no standard villa available for our date, and the manager helped us find an even better villa in the same complex))) Everything went perfectly, thank you, we will definitely recommend you
a refund for the service is applicable if the cancellation is made by the client no less than 21 days prior to the start of the event indicating hospitalization
in the event of a cancellation made less than 21 days before the tour's commencement, a penalty fee of 50% of the total tour cost will be charged
a no-show penalty on the day of the tour amounts to 100% of the tour cost
cancellation of the tour due to weather conditions is based on official information about weather conditions that impede the safe conduct of activities. The organizers possess experience and knowledge of weather conditions along the travel route. For safety reasons, no trip will be permitted if there is a prohibition against its execution
subjective assessment of weather conditions by trip participants cannot be the basis for deciding on the execution or cancellation of the trip
no refund is provided in case of tour cancellation due to weather conditions. The tour may be rescheduled for another date
refunds are processed at the currency exchange rate set by the Bank of Indonesia on the payment date
a full refund is issued if the service cannot be fully provided by the provider
the refund processing time is up to 5 calendar days from the date of request; the refund period is up to 14 calendar days from the date the refund decision is made



















