Cycling

Mariia, hello. First of all, we sincerely wish you a speedy and complete recovery after the unfortunate accident you were involved in. We sincerely apologize for the unpleasant experience during the cycling tour in Bali. Your safety and well-being remain our top priorities, and we deeply regret that the tour did not meet your expectations. After conducting an investigation with our tour provider, we obtained additional information about the sequence of events. The provider pointed out the possibility of a language barrier between you and the instructor, which might have led to misunderstandings during the excursion. Additionally, the provider assured us that a thorough check of the brakes and the condition of the bicycle was carried out both before and after the tour, and the brakes were deemed to be in working order. According to the provider, the instructor offered you the option to switch to a vehicle to continue the tour on a safer route, but you preferred to continue biking and requested an alternative route. Unfortunately, the provider had only one available route. Immediate measures were taken to ensure your well-being, including organizing transportation to the hospital where prompt first aid was administered and necessary medications were provided. The provider explained that this incident falls under the category of an accident and is covered by insurance. Since first aid was promptly administered onsite and covered by the insurance company, additional compensation was unfortunately denied. Rest assured that all feasible measures have been taken from our end to address the aftermath of this incident. We deeply regret the inconvenience caused and wish you a speedy recovery. MyBaliTrips