cancellation more than 24 hours in advance — no penalty
cancellation less than 24 hours in advance or last-minute cancellation — 100% penalty
refunds are made at the exchange rate set by the Bank of Indonesia on the day of payment
we give a full refund in case the provider can't render the service
we review the issue of a refund up to 5 business days from the date of customer's application
we provide a refund within 5 banking days from the moment the decision on the return is agreed
changing the booking at the initiative of the client is possible if the request is made at least 24 hours before departure
changing at the initiative of the client is possible only once. Re-changing is not possible











