Snorkeling for Guests from Nusa Penida

Cancellation Policy

• We provide a refund for the service, with a 10% deduction from the payment amount, if the customer cancels at least 24 hours before the event begins, or if they can provide an official hospital document;
• Refunds will be made in Indonesian Rupiah (IDR) or at the currency conversion rate determined by the banks of Indonesia and the recipient's bank on the day of payment.
• Cancellation of the tour due to adverse weather conditions is accepted based on official information that deems the event unsafe. Our trip organizers possess the necessary expertise and knowledge about the weather conditions along the trip route. The safety of the participants is our priority, and no trip will proceed if there is an official ban due to safety concerns.
• Decisions to proceed or cancel a trip will not be based on subjective assessments of weather conditions by trip participants.
• There will be no refund in the event of tour cancellation due to adverse weather conditions. However, the tour can be rescheduled for another date.
• A full refund will be issued if the contractor (service provider) is unable to deliver the service as originally agreed.
• The timeframe for processing refund requests is within 5 working days from the date of the request.
• The refund will be processed within 14 working days from the date of the request.